FAQ

What is VinoVerra?

VinoVerra is a curated wine brand focused on expressive, high-quality wines crafted to highlight character, depth, and modern elegance. Our collection includes unique expressions such as Black Wine, designed for distinctive tasting experiences.


What is Black Wine?

Black Wine refers to wines with deeper color, concentration, and intensity, achieved through careful grape selection and extended maceration. It offers richer aromas, darker fruit profiles, and a more structured palate.


Do you sell alcohol to minors?

No. The sale of alcohol is strictly prohibited to minors. By placing an order on our website, you confirm that you are of legal drinking age in your country of residence.


Where do you deliver?

We currently deliver to selected countries and regions. Available delivery locations and shipping fees are displayed during checkout.

If your country is not listed, please contact us for more information.


How long does delivery take?

Delivery times typically range between 3 to 7 business days, depending on your location and the shipping method selected.

Delays may occur during peak periods or due to external circumstances.


How should I store my wine?

For optimal quality:

  • Store bottles in a cool, dark place
  • Avoid temperature fluctuations
  • Keep bottles away from direct sunlight

Once opened, wine should be consumed within a few days.


Can I return a product?

Yes. You may request a return in accordance with our Terms & Conditions, provided the product is unopened and in its original condition.

Please contact us before sending any return.


What payment methods do you accept?

We accept secure online payments through:

  • Credit / debit cards
  • Other methods available at checkout

All transactions are protected and encrypted.


Is my personal data secure?

Yes. We take data protection seriously. All personal information is processed securely and in compliance with applicable data protection regulations (GDPR).

For details, please see our Privacy Policy.


How can I contact you?

You can reach us via:

We aim to respond within 48 hours.


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